WE WILL NOT RECREATE COPYRIGHT IMAGES OR USE CHARACTERS FROM TV/MOVIES. DO NOT ASK FOR DISNEY, RUGRATS, PROFESSIONAL ATHLETES OR TEAMS, MUSICAL GROUPS, OR ANYTHING THAT BELONGS TO OTHER ARTISTS/CORPORATIONS.
ALL custom items require a non-refundable deposit of up to 50% of total estimate for initial preliminary artwork.
ALL purchases require any remaining balance to be paid prior to order fulfillment. If paid by check, client must allow 3 days to clear our bank before delivery or shipping of order.
No refunds on custom orders regarding size, fit, cut, color, or design once the final artwork and order information has been approved by the client and deposit has been accepted by MadSplatter Graphics. Client is responsible for referring to available size charts, or requesting size charts if there are none provided.
Custom logos typically start at $150 and take about 2 weeks for preliminary design(s) to be sent, depending on scope of work. This is merely a 'ball park' estimation that is asked for often, and has been proven to be a fair guideline due to our professional skills and dedicated attention to detail and quality.
A 50% non-refundable deposit will be required prior to start of first sketches, and will count toward final balance. Client will receive preliminary (digital) files within the two week timeframe. At this point, client can guide changes needed in either of two (2) revisions that are included in costs. This will add time to completion date if used.
If you approve the preliminary design without revisions, additional charges will be minimal and will apply to preparation of final (.jpg .pdf and either .eps or .png) files only. Any balance must be paid before digital files are released. Client will retain all rights as they apply to final design.
ALL DEPOSITS ARE NON-REFUNDABLE. These funds are used to cover work hours to create the base artwork and preliminary files for your project. If you decide to not continue with revisions and/or completion of your logo once the preliminary files are submitted to you, we will release them, as is, with no further charge. You will have complete license to do whatever you like with them, including hiring another agency to revise.
If multiple or significant, fundamental changes are requested during the revision process, information provided by client is vague, attempts to reach client for clarity are difficult, or other unforeseen issues arise, the total job cost and/or timeframe may increase, and may significantly affect the accuracy of our original quote.
Simply put, the more detailed and communicative you are about your needs in the design phase, the better. Save us time by knowing what you want.
Apparel purchased in our store have a shipping estimate of 7-10 days. Holidays and pandemics may be problematic and cause delays in either shipping our products to you or receiving blanks and other materials from our suppliers. Please contact us immediately if you have any specific concerns, and we'll be happy to help. Please refer to size charts (when available) or request more information by contacting us here.
We check all blanks before we print, and when we find a manufacturer defect, we send it back. If, however, there is a flaw in a garment or other item and we miss it, we will usually be able to replace it with no additional cost to you. In some rare cases, we will not be able to offer a free replacement. If you are unhappy with your purchase because it is broken or flawed, it is important to not wear or use the item, wash/dry, or use it for more than 24 hours after receiving the item without contacting us. The sooner you contact us, the easier and more likely it will be to get a full replacement or refund.
CUSTOM WORK NOT LISTED
All other custom projects will have their own unique requirements, and an approximate scope of work and base timeframe will be agreed upon before any deposit is required. Click to jump to our Custom Shop where you can enter your specs and/or download applicable forms.
*PRINT JOBS such as business cards, flyers, etc. will be delivered upon completion providing there is a zero balance.
OUR RIGHTS TO FINAL WORKS
MadSplatter Graphics reserves the right to use any work created by us for our own promotions, advertisements, and/or use on our website and social media channels. Custom designs may be used on products we sell, including holiday designs, or general artwork, providing the image is generic (no photos, names, or other personalized illustrations will be used). Custom logos will not be used on physical products in our shop, and will be used only to showcase our abilities.
To offer your photo or logo on a product you want us to print and/or sell on our site, contact us with your requirements via our custom shop.
OUR LEGAL AGREEMENT IS CONTAINED THROUGHOUT OUR COMMUNICATION
All correspondence (our phone call notes, emails, text messages, etc.) will be considered as contractual information and everything received from any of your personal accounts represents your opinions and formal wishes for the job.
All details and requests from these accounts are considered to be made by you, and any additional phone numbers, email addresses, or partner opinions will not be considered unless the addresses, phone numbers, etc. are included in our initial paperwork and familiar to us. (Example: Someone sends a text from your phone requesting changes, but it wasn't you. We will treat the changes as valid because they came from your number).
Terms and Conditions may change at any time.
MASKS AND FACE COVERS
ANY MASKS OR FACE COVERS PURCHASED FROM MADSPLATTER GRAPHICS ARE INTENDED TO BE WORN OVER THE MOUTH AND NOSE AT ALL TIMES WHERE WEARING OF MASKS IS REQUIRED. OUR MASKS ARE NOT TO BE CONSIDERED AS MEDICAL GRADE, OFFICIAL PPE, FILTERING RESPIRATORS (SUCH AS THE N-95 MASKS), NOR INTENDED TO BE RELIED UPON AS COMPLETE PROTECTION FROM COVID-19/CORONAVIRUS.
THESE MASKS ARE FOR THE SOLE PURPOSE OF LIMITING EXPOSURE TO ELEMENTS THAT MAY BE PRESENT AROUND YOU WHILE YOU ARE NOT AT HOME AND ARE NOT GUARANTEED TO PREVENT INFECTION NOR THE SPREAD OF GERMS. BY PURCHASING YOUR MASK(S) FROM MADSPLATTER GRAPHICS, YOU ARE ACCEPTING FULL RESPONSIBILITY FOR YOUR PRESENCE IN PUBLIC, AND THE RISKS INVOLVED. PLEASE ACT RESPONSIBLY.
OUR MASKS ARE HAND MADE, SOLD "AS-IS", AND ARE ONLY INTENDED TO REDUCE RISK FOR YOU AND OTHERS AROUND YOU. WE DO NOT CONSIDER WEARING OF MASKS TO OFFSET OR ELIMINATE THE NEED TO STAY HOME, KEEP SOCIALLY DISTANT FROM OTHERS, OR TO IGNORE LOCAL, STATE, AND ESPECIALLY THE FEDERAL GUIDELINES SET FORTH BY THE CDC.